Privacy Policy

Last Updated: October 26, 2023

Kuchanga ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. This policy is intended to comply with general data protection principles and acknowledges the context of our operations in Malawi.

1. Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Information you provide when creating an account, purchasing tickets, or listing an event, such as your name, email address, phone number (especially for mobile money transactions), and payment information.
  • Usage Data: Information automatically collected when you access the Platform, such as your IP address, browser type, operating system, pages viewed, and dates/times of access.
  • Event Data: Information related to events you create or attend, including event details, ticket types, and attendee information if provided by organisers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Platform.
  • Process your transactions and manage your ticket purchases.
  • Facilitate event creation and management for organisers.
  • Communicate with you, including sending service updates, event confirmations, and marketing communications (with your consent where required).
  • Improve our Platform, troubleshoot issues, and conduct data analysis.
  • Comply with legal obligations applicable in Malawi and prevent fraudulent activity.

3. Sharing of Your Information

We may share your information in the following situations:

  • With Event Organisers: If you purchase a ticket, we share necessary information (e.g., your name, ticket type) with the Event Organiser for admission and event management purposes.
  • With Payment Processors: To facilitate payments, we share information with third-party payment providers (e.g., PayChangu, mobile money operators).
  • For Legal Reasons: If required by law in Malawi, or to protect our rights, property, or safety, or that of others.
  • With Service Providers: With third-party vendors who perform services for us or on our behalf, such as data hosting or customer support.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable Malawian laws (e.g., for financial record-keeping).

6. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, such as the right to access, correct, or delete your data. In Malawi, data protection principles emphasize lawful and fair processing. You can manage your account information through your dashboard or contact us to exercise your rights.

7. Children's Privacy

Our Platform is not intended for individuals under the age of 13 (or a higher age if stipulated by Malawian law for data processing). We do not knowingly collect personal information from children without parental consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@kuchanga.com.